Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Elements Elements describe the essential outcomes. | Performance Criteria Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section. |
1. Access and interpret information on refinishing products | 1.1 Information on automotive refinishing products and their applications and limitations is accessed and interpreted according to workplace procedures 1.2 Differences between similar products are researched and evaluated |
2. Identify customer requirements relating to refinishing products | 2.1 Customer is greeted according to workplace customer service standards 2.2 Nature of customer enquiry is determined and clarified 2.3 Information relating to customer product requirement is gathered and confirmed with customer |
3. Provide information to customer on refinishing products | 3.1 Refinishing products are evaluated against customer requirements 3.2 Information is provided or demonstrated relating to applicable products to satisfy customer requirements and create a buying environment 3.3 Advice is sought from product specialist as required |
This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Differences between similar products must include: | brand options product features warranties price. |
Information must include: | features of product benefits and limitations of product safety implications of product techniques for applying product. |
Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria, range of conditions and foundation skills:
access, collate and interpret information relating to five different automotive refinishing products
provide accurate advice on automotive refinishing products to three different customers with different product information requirements.
Individuals must be able to demonstrate knowledge of:
refinishing product knowledge, including:
automotive coatings
fillers
anti-rust material
abrasives and buffers
polishes and polishing material
cleaning materials
automotive refinishing techniques, including:
repair of minor dents
treatment of rust
selection and application of fillers
surface preparation, including application of primers
coats and finishing putties
application of top coats and clear coats
buffing
colour matching
mixing procedures for automotive finishes
workplace-specific information, including:
product and merchandise range
service range
workplace procedures specific to automotive refinishing and related products, including procedures for dealing with customers
key requirements specific to automotive refinishing and related products, including automotive industry codes of practice relating to the sale of vehicle finishes and repair products.
Assessors must satisfy NVR/AQTF assessor requirements.
Competency is to be assessed in the workplace or a simulated environment that accurately reflects performance in a real workplace setting.
Assessment must include direct observation of tasks.
Where assessment of competency includes third-party evidence, individuals must provide evidence that links them to having provided information to customers on automotive refinishing products in an automotive sales and service workplace, e.g. sales invoices.
Assessors must verify performance evidence through questioning on skills and knowledge to ensure correct interpretation and application.
The following should be made available:
automotive sales and service workplace or simulated workplace
commercially realistic range of refinishing products
documentation relating to range of refinishing products, such as inventory lists, price lists, delivery costs and details of available services
workplace procedures relating to customer service
three different customers with different information requirements relating to refinishing products.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist